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IT Support Analyst

  • Permanent
  • Epsom, Surrey, England
  • £18000

An IT Support Analyst with experience supporting users with 1st Line technical faults is required by our IT and Telephony client based in Epsom, Surrey. A salary of up to £18k basic is available plus shift allowance.

As IT Support Analyst you will maintain SLAs on support tickets ensuring that customer problems are resolved to a satisfactory conclusion or escalated to the correct team. The successful candidate will ideally have solid knowledge and experience of Microsoft Operating Systems support as well as telephony support knowledge covering DSL monitoring systems.

The ideal applicant will have prior experience in a 1st Line Support position and knowledge of some of the following technologies: Microsoft Server 2016, Exchange, Office 365, Cisco Meraki and Zyxel firewalls, Solarwinds, Sophos Anti-virus. Training can be provided on these technologies.

Our Client

Our client is a long-established IT & Telecoms company with a core team of 30 staff. They are accredited investors in people and offer their staff opportunity to grow and develop.

Required skills:

- 1st Line IT Support experience

- Microsoft O/S and strong hardware and software support

- Strong fault diagnosis and communication skills

- Willing ness to do out of hours/on-call cover as part of a team rota.

Who would suit this role?

This is an excellent role for a Junior IT Support Analyst with 12 months 1st line IT Support experience to join a well-established and rewarding employer based in Epsom, Surrey.


Basic salary to £18k basic plus shift allowance of £1,700


Epsom, Surrey

Commute from: Sutton / Surbiton / Leatherhead / Tadworth / Croydon / Banstead / Chessington

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.


- IT Support Analyst vacancy in Epsom, Surrey

- Microsoft Operating Systems support experience required

- Telephony support and experience (VOIP / DSL)

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Peter Strutt