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Software Support Manager

  • Permanent
  • London, Greater London, England
  • £50000

A Software Support Manager with specific experience with developing customer self-help, webinars or online training functions is required to join a market leading and growing company in an exciting and new position. The position will manage the 2nd line team who support the bespoke company software in a B2B, customer-facing environment.

This position will manage the 2nd line function, be responsible for team training and have a real focus on improving the overall customer experience by developing and implementing the self-help function of the website. The successful candidate will also act and an escalation point where required.

A salary of up to £50,000 plus a competitive benefits package is available depending on experience.

Location – Central London, near Kings Cross

Responsibilities:

  • Leading and developing the 2nd line software support function
  • Development of online customer training webinars and help pages
  • Training of 1st and 2nd line team
  • Work with the R&D team to test fixes and new software developments
  • SQL and CSS exposure

What you need to have;

  • Experience of managing small software support teams
  • Strong exposure to the development of self-help functions on the company website – including webinars, online training and self-help pages
  • Strong training skills
  • A hands-on skillset
  • A drive to improve customer experience

Package and Benefits:

Base Salary – up to £50,000 + a competitive benefits package.

Location:

Central London, near Kings Cross

To Apply:
Please send your CV to Sam Gillett of CV Screen in strict confidence.

CV Screen is the Recruitment Agency managing this vacancy.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website - www.cvscreen.co.uk

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk

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Sam Gillett