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Desktop Support Engineer Job Description

Job Overview

To provide desktop support to internal staff, assisting them with day-to-day problems that they encounter whilst using the desktop hardware and software.

Duties and Responsibilities

  • To provide 1st and 2nd desktop support; answering support queries
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system
  • Respond to enquiries from staff and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Administer Hardware maintenance for all desktop IT equipment
  • Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
  • To allocate more complex support issues to the IT Manager

Skills / Attributes Required

  • Relevant Desktop Support experience within a commercial environment
  • Good knowledge of Windows 2003 / 2008 Server
  • Strong knowledge of Windows XP / Vista / Windows 7
  • A thorough knowledge of MS Office Suite
  • Excellent telephone manner and good communication skills
  • Knowledge of Backup Exec is desirable
  • Microsoft Certification (MCP or MCSA) is desirable

Typical Salary Range

£23,000 to £30,000